INFO & f.a.q.
Most information pertaining to wedding orders can be found under the "Weddings" tab.
PLACING YOUR ORDER.
Once you've looked over our Menu & Gallery pages, we ask that you fill out an Inquiry Form, which can be found under the "Contact" page of this website. Once submitted, you will be contacted within 24-48 hours to discuss further specifics of your order.
After we've had a chance to chat about what you're looking for and land on a design, you will then be sent an invoice (and contact, when applicable). For orders totaling $150 or less, payment must be received to lock your order in. Orders totaling $151 or greater have the option of putting down a 50% deposit with the remaining 50% due 14 days before your event. Rush orders that are placed with less than two week's notice must pay the full amount at time of booking.
For orders that will be fulfilled on weekends between May 1st - September 30th, they must meet a minimum of $250 when placed more than two months in advance.
In our experience, we have found the "wedding" sized portion to work well for most types of events, but our Cutting Guide shows how you can serve it two different ways.
Keep in mind that these are just our standard sizes for Party/Celebration Cakes and that we are able to incorporate other sizes between 4"-12" for tiered cakes.
Tiered cakes are priced according to the "wedding" slice portion.
what is the best way to care for our cake?
Cakes are meant to be enjoyed at room temperature (around 70 degrees F), which is something you will definitely want to consider when planning your event. If you will be in a warmer environment, we suggest keeping the cake(s) in a cooler place until you are ready to serve. Cakes that have been refrigerated should usually be taken out between 1-2 hours prior to being served. During the summer, this time may be much less, such as 20-30 minutes. At any rate, we do not recommend placing cakes outside under direct sunlight, as the buttercream could possibly melt.
Each order will receive more information in our Cake Care Instructions guide at time of delivery or pickup.
what is your refund policy?
We want you to be completely satisfied with your order, so there is a lot of work and attention put into each customized cake. If an order was made properly yet there is simply a difference in preference of taste or texture, a refund will not be given, however, in the event that you are dissatisfied, please contact us within 24 hours of your event. We would love the opportunity to discuss this with you and make things right.
Orders that are cancelled within 72 hours of pickup/delivery time will not be eligible for a refund.
Can I send you pictures of a cake I want duplicated?
When it comes to custom cakes, you may absolutely send inspiration photos, but purposely copying another artist's work verbatim is not done at Saltadena. It is recommended to point out the things you like about a particular cake (or send a Pinterest mood board with several photos), that way inspiration can be drawn and applied using our particular style. We also love inspiration photos of objects, landscapes, etc. that are not cake.
For examples of past work, please refer to the Gallery page and follow along on Instagram.
Have more questions? We'd love to chat! Please fill out a form over on the contact page or email directly at firstname.lastname@example.org.